1.Introduction and acceptance
Welcome to www.linepillow.com. The Website is operated by Linepillow, a company located in France. By accessing, browsing, or purchasing from our Website, you agree to be bound by these terms of service. Please read these terms carefully before placing any order.
2.Contact information
For any inquiries, customer support, or legal notices, you may contact us using the following details:
Brand: Linepillow
Website: www.linepillow.com
Customer Support Email: contact@linepillow.com
Telephone: xxx
Address: xxx
3.Products and descriptions
We offer minimalist striped pillow covers through our Website. All visual materials and product presentations on our Website are original or utilized under appropriate rights. We make reasonable efforts to display our products as accurately as possible; however, slight variations in color or appearance may occur due to screen settings and photographic lighting.
4.Order processing and fulfillment
Orders are dispatched from our fulfillment location in France.
Order processing and preparation require 1 to 2 business days.
We partner with reliable carriers such as DHL, FedEx, and UPS Priority services. Deliveries are typically estimated to arrive within 3 to 6 business days following dispatch.
Automated tracking updates will be sent to the email address provided by the Customer during checkout at critical milestones, including dispatch, arrival at carrier hubs, and local out-for-delivery status.
If a shipment encounters unusual delays exceeding standard delivery timeframes, we will initiate an official investigation with the respective carrier. Depending on the outcome and circumstances, a full refund or a replacement shipment may be issued.
5.Risk of loss and transfer of ownership
In accordance with European consumer protection legislation, the risk of damage or loss of goods remains with us until the Customer, or a third party designated by the Customer other than the carrier, has taken physical possession of the goods. Ownership of the products transfers to the Customer upon physical delivery.
6.Right of withdrawal (14-day returns)
In compliance with European consumer rights regulations, Customers residing in the European Union have the right to withdraw from the purchase contract within fourteen days from the day the Customer acquires physical possession of the goods, without providing any reason.
To exercise the right of withdrawal, the Customer must inform us of their decision via an unequivocal statement sent to our support email: contact@linepillow.com.
7.Defective, damaged, or incorrect items
If a product arrives damaged, defective, or incorrect, the Customer may contact our customer service via email at contact@linepillow.com, providing photographic evidence of the issue.
Upon verification of the provided evidence, we will arrange for a full refund or a replacement product. To minimize inconvenience, physical return of damaged items is not required when photographic proof is validated by our support team.
8.Governing law and jurisdiction
These terms of service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. Any legal disputes arising from or related to these terms shall be subject to the jurisdiction of the competent courts in France, while preserving mandatory consumer protection rights applicable under European Union law.
9.Changes to terms of service
We reserve the right to update, change, or replace any part of these terms of service by posting updates on our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.