- Overview & Scope
This Refund and Return Policy applies to all purchases made through www.linepillow.com. By placing an order with Linepillow, you agree to comply with and be bound by the following terms. These terms are established in accordance with French consumer legislation and applicable European Union consumer protection directives, including the Consumer Rights Directive.
- Order Processing & Shipping
Processing Time: Orders are processed and prepared for dispatch within 1 to 2 business days.
Shipping Partners & Delivery Time: We partner with premier logistics providers, including DHL, FedEx, and UPS Priority services. Standard delivery is expected within 3 to 6 business days following dispatch.
Tracking Notifications: To ensure transparency, automated tracking emails are sent to the customer’s provided email address at critical fulfillment milestones, including order dispatch, arrival at carrier transit hubs, and local out-for-delivery status.
Delayed Shipments: If an order exceeds the standard transit timeframe, Linepillow will initiate an official investigation with the respective carrier. Depending on the outcome and findings of the carrier investigation, we will proceed with a full refund or a replacement shipment.
- Right of Withdrawal (14-Day Return Policy)
In compliance with European consumer rights regulations, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any justification.
Return Conditions: Items must be returned in their original condition and packaging.
Return Address: European customers must send authorized returns to the following address:
XXX
Return Shipping Costs: Customers are responsible for direct return shipping expenses unless the product received was incorrect or defective.
- Defective or Damaged Items
If you receive an item that is defective, flawed, or damaged upon delivery:
Please contact our customer support team via email at contact@linepillow.com as soon as possible after receipt.
To expedite resolution, customers are required to provide photographic evidence of the defect or damage via email.
No Return Required: For verified defective or damaged goods, customers are not required to ship the physical item back. Upon verification of the provided evidence, we will process a full refund or send a replacement item.
- Refunds Processing
Once a return is received and inspected at our facility, or once a defect claim with photographic proof has been approved by our support team, the refund will be processed.
Refunds will be issued automatically to the original method of payment used during purchase. Depending on your financial institution, funds typically appear within a standard number of business days.
- Accepted Payment Methods
We support secure and convenient payment methods at checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Digital Wallets
- Contact Information
For any inquiries regarding shipping, returns, or refunds, please reach out to our support team:
Email: contact@linepillow.com