- Orders and Processing
How quickly are orders processed?
Orders are processed and dispatched within 1 to 2 business days from our fulfillment center in France. Once your order leaves our facility, you will receive an automated shipping confirmation email containing your tracking details.
How does shipping work and how long does delivery take?
We partner with major international carriers including DHL, FedEx, and UPS Priority services to ensure reliable delivery across Europe. Standard transit times are estimated at 3 to 6 business days after dispatch.
How can I track my shipment?
We keep you informed at every key milestone of your delivery journey. Automated email notifications are sent to the address provided at checkout when your order is processed, arrives at the carrier sorting hub, and enters local final-mile delivery.
What happens if my package is delayed or lost in transit?
If your order exceeds the standard transit timeframe, please contact our support team. We will open an official investigation with the carrier. Depending on the outcome of the carrier assessment, we will proceed with a full refund or a replacement shipment.
- Payment and Checkout
What payment methods do you accept?
To provide a seamless checkout experience, we accept major credit and debit cards including Visa, Mastercard, and American Express. Additionally, we support modern digital wallet solutions including Apple Pay and Google Pay.
Is my payment secure?
All transactions processed through our website utilize industry-standard encryption protocols to protect your sensitive financial data during transmission.
- Returns and Refunds
What is your return policy under European consumer regulations?
In accordance with European consumer protection legislation, you are entitled to a 14-day Right of Withdrawal starting from the day you receive your physical goods, with no obligation to provide a justification. To exercise this right, you must notify us of your decision to withdraw via email before the 14-day period expires.
How do I handle damaged or defective items?
If you receive an item that is defective or damaged upon arrival, please contact our customer support team via email at contact@linepillow.com and provide photographic evidence of the issue. For verified defective or damaged goods, we will process a full refund or a replacement without requiring you to physically ship the damaged item back to us.
- Company Information
Brand Name: Linepillow
Website: www.linepillow.com
Contact Email: contact@contact@linepillow.com
Registered Address: xxx
Phone Number: xxx