- Introduction
Welcome to Linepillow (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (www.linepillow.com) and tell you about your privacy rights and how the law protects you, in compliance with the General Data Protection Regulation (GDPR) and French data protection laws (Loi Informatique et Libertés).
- Data Controller Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our data protection representative using the details below:
Website: www.linepillow.com
Email: contact@linepillow.com
Address: xxx
Phone: xxx
- The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes first name, last name, username or similar identifier.
Contact Data: includes billing address, delivery address, email address and telephone numbers.
Financial Data: includes payment card details. Please note that payment transactions are handled securely by our payment processor, Stripe. We do not store complete payment card details on our servers.
Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website and products.
- How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling your order for pillow covers).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
- Payment Processing via Stripe
To provide secure and efficient payment services, we utilize Stripe as our payment processor. When you make a purchase on www.linepillow.com, your payment details are transmitted directly to Stripe. Stripe processes your personal and financial data in accordance with its own privacy policy and global compliance standards. We do not store your full credit or debit card numbers in our internal databases.
- Data Retention and Storage Period
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
In accordance with French and European statutory requirements:
Transaction and Accounting Records: Financial data, invoices, and associated transaction records are retained for a period of 10 years to comply with French commercial and tax obligations (Article L123-22 of the French Commercial Code).
Customer Account Data: Data associated with your account is retained for the duration of your active relationship with us and for a period of 3 years following your last active interaction or purchase, after which it is securely deleted or anonymized.
Marketing Data: If you have consented to receive marketing communications, we retain your data until you opt-out or request deletion.
- International Transfers
We are located in France, and our services are directed to customers within Europe. Your data is primarily processed and stored within the European Economic Area (EEA). In the event that data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards permitted under European law.
- Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at contact@linepillow.com.