- Overview
This Shipping Policy applies to all orders placed through www.linepillow.com (operated by Linepillow, located at France). By placing an order on our website, you agree to the shipping terms outlined below.
- Order Processing and Handling Time
Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
Handling Operations: Once an order is verified and prepared, it is handed over to our fulfillment logistics partners.
- Shipping Methods and Delivery Times
We partner with major international carriers, including DHL, FedEx, and UPS Priority, to ensure reliable delivery across Europe.
Estimated Transit Time: Standard delivery typically takes between 3 to 6 business days from the date of dispatch, depending on the destination country within Europe.
Logistics Updates: To keep you informed, automated tracking notifications will be sent directly to the email address provided at checkout at key delivery milestones, including order dispatch, arrival at carrier hubs, and local out-for-delivery updates.
- Delivery Delays and Carrier Investigations
While we make every commercial effort to ensure timely delivery, transit times are estimates provided by our carriers and may occasionally be subject to external factors beyond our control.
If your order exceeds the standard delivery timeframe, please contact us at contact@linepillow.com.
Upon receiving your inquiry, we will formally initiate an investigation with the respective carrier. Depending on the verified outcome of the investigation, we will proceed with a full refund or a replacement shipment accordingly.
- Dispatch Location
All orders are shipped directly from our operational fulfillment center located at:
Dispatch Address: xxx
- Contact Information
If you have any questions regarding our shipping terms, please reach out to our customer support team:
Email: contact@linepillow.com
Phone: xxx
Registered Address: xxx